Privacy Policy

AW Lofts (“we”, “us”) is run by Adrian Ware (sole trader), 158 Loose Road, Maidstone, ME15 7UD. We are responsible for the personal information described in this policy. It explains what we collect when you use this website or contact us, why, and what your rights are.

What we collect

When you visit this website: there are no accounts or logins. Our host, Cloudflare, keeps short-lived technical logs (such as your IP address and browser type) to keep the site secure and working. We don’t use analytics or advertising trackers.
When you ask for a quote: your address, and any photos of your loft you send us.
When you call, email or WhatsApp us to ask for a quote: your name, contact details and what you tell us about what you need.
After we’ve worked for you: your name and phone number or email, so we can send you one message asking for a review.

How we use it, and our lawful basis

To answer you and provide what you’ve asked for. Lawful basis: taking steps you’ve asked for, and our contract with you.
To keep records for our accounts and tax. Lawful basis: legal obligation.
To keep this website secure. Lawful basis: our legitimate interests.
To ask you for a review. Lawful basis: our legitimate interests in getting feedback. Every request tells you how to opt out, and we won’t ask again once you have.

We never sell your information, and we won’t send you marketing unless you’ve asked for it.

Who we share it with

Only with services that help us run the business. They handle your information on our behalf and only as we instruct:

Cloudflare hosts this website.
99 Websites (Alex Bennett) builds and looks after this website for us.
Review Velocity sends our review requests.

If you message us on WhatsApp, WhatsApp (Meta) also handles your messages under its own privacy policy.

We may also share information with our accountant, or where the law requires it. Some of these services store data outside the UK. When they do, it is protected by safeguards approved under UK law.

How long we keep it

Enquiries that don’t lead to any work: up to 12 months.
Customer, booking and payment records: up to 6 years, for tax and accounting rules.
Contact details for review requests: until you opt out, or until we stop using the service.
Website logs: kept briefly by Cloudflare for security.

Your rights

You can ask us for a copy of the personal information we hold about you, and ask us to correct it, delete it, limit how we use it, or stop using it. To make a request, email awlofts@gmail.com, call us on 07772 517891, or write to us at 158 Loose Road, Maidstone, ME15 7UD. We’ll reply within one month.

If you’re unhappy with how we’ve handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Cookies and other websites

Our Cookie Policy explains what this website stores in your browser. Links to other sites, such as Google Maps or social media, take you to services with their own privacy policies.

Changes to this policy

We’ll update this page if anything changes. It was last updated in November 2026.